Kit peinture par numéros florale - bouquets, pivoines et jardins à peindre

Frequently Asked Questions

Find here the answers to the most frequently asked questions about our paint by number kits, ordering, payment, delivery, and customer service. An FAQ designed to guide you simply and clearly, every step of the way.

Product

What is paint by numbers?

Paint by numbers is a creative activity that involves painting an illustration zone by zone, following the numbers indicated on the canvas. Each number corresponds to a specific color, allowing you to progress easily, at your own pace, without needing prior drawing or painting skills.

Who is paint by numbers for?

Paint by numbers is suitable for beginners and those already familiar with creative hobbies. It is a popular activity, appreciated for its soothing, progressive, and accessible nature, practiced to relax, concentrate, or rediscover the joy of creating.

Are your kits suitable for beginners?

Yes, our kits are designed to be accessible to beginners. The principle is simple to follow and allows you to progress step by step. Everyone can take the time to paint at their own pace, without pressure, while enjoying a calm and creative moment.

What exactly does a kit contain?

Our kits include:

  • a pre-printed Canson special painting sheet,
  • a color card,
  • 24 paint pots,
  • 3 brushes of different sizes.

Do I need any additional equipment?

In most cases, the kit's contents allow you to start painting right away. You just need to have a glass of water handy to rinse the brushes and a clean, well-lit space to paint comfortably.

How long does it take to complete a paint-by-numbers?

The time taken varies according to the chosen design, the size of the image, and your experience. On average, it takes between 10 and 30 hours of painting.

Is paint by numbers a good gift idea?

Yes, it's a great gift idea for someone who enjoys crafts, relaxation, or creative hobbies. It's a gift that is original, calming, and personal all at once.

Does the final render match the visual?

The final result depends on the care taken in painting, the precision in the areas, and the time spent on the project. The principle of paint by numbers allows for a harmonious and rewarding result, even for beginners.

Are the paints already mixed?

Yes, the colours are provided in the kit pots. You just need to match the numbers on the support to the colour chart.

Can the final result be framed?

Yes, once the painting is finished and completely dry, you can display it or frame it as you wish. Many people choose to display it as home decor or to give it as a gift.

Which is easier to paint: rolled canvas or stretched canvas?

Which is easier to paint on: rolled canvas or stretched canvas?

Do you need an easel to paint on a stretched canvas?

No, not at all. The canvas stretched on a frame can very well be placed flat on a table. An easel remains an option if you wish, but it is absolutely not essential. We do not include an easel in our Monalulu painting kit.

Order

How do I order on the website?

Simply select the kit of your choice, add it to your cart, then follow the order validation steps until payment.

Can I modify my order after confirmation?

If your order has not yet been prepared, a modification may sometimes be possible. It's best to contact customer service as soon as possible with your order number.

Can I cancel my order?

A cancellation may be possible as long as the order is not yet being processed or shipped. Once preparation has begun, it depends on the order's progress.

How do I know if my order has been placed successfully?

After validation, a confirmation email is usually sent with your order summary. Please check your junk mail as well if you do not receive it promptly.

Can I order multiple kits at once?

Yes, you can add multiple items to your cart before finalizing your purchase, subject to availability.

How do I use a promo code?

If a field for this purpose appears during checkout or payment, simply enter your promo code there before confirming your order.

Payment

What payment methods do you accept?

The available payment methods are indicated at the time of order confirmation. Only the options displayed on the website at the time of payment can be used.

Is payment secure?

Payments are made via a secure environment to protect the information transmitted during the order.

Can I pay in installments?

If installment payment is available, this option will appear directly at checkout. If it is not visible, it means that it is not available for the current order.

Why was my payment declined?

A payment can be declined for several reasons: input error, bank limit, failed authentication, or rejection by the banking institution. It is advisable to check the entered information and then try again or contact your bank.

Delivery

Where do you deliver?

Available delivery areas are usually specified during the order process. If your address can be selected at checkout, this means that delivery is offered to your destination.

What are the delivery times?

Delivery times may vary depending on the destination, time of year, and carrier. The estimates shown during checkout remain the best reference.

Is shipping free?

When free shipping is offered, it is usually indicated directly on the website or at checkout.

How can I track my package?

When tracking is available, a shipping confirmation email containing the tracking information is usually sent after the package has departed.

My order is marked as delivered, but I haven't received anything. What should I do?

We advise you to first check with your relatives, neighbours, or building caretaker, then to see if there is a drop-off point mentioned by the carrier. If the package is still missing, contact customer service promptly.

Can I have my order delivered to a different address?

Yes, in most cases, you can specify a delivery address different from the billing address when placing an order.

I need my kit quickly, what are the express delivery options?

We offer Colissimo express delivery, with receipt within 3 to 5 days. You can select this option directly when placing your order.

Returns & Refunds

Can I return an item?

Return conditions depend on the website's policy and the nature of the product. The exact terms should be consulted in the current return conditions.

How long do I have to request a return?

The applicable timeframe is that indicated in the site's return policy. It is recommended to make the request as soon as possible after receiving the order.

How to request a return?

You typically need to contact customer service, providing the order number, the item in question, and the reason for the return.

Am I responsible for the return shipping costs?

This depends on the website's commercial policy and the reason for the return. The exact conditions should be checked in the return information provided to the customer.

When will I be reimbursed?

Reimbursement generally occurs after receipt and verification of the returned item, according to the usual processing times of the payment method used.

Customer service

How do I contact customer support?

The available contact methods are usually indicated on the website's contact page. There you can find useful information to ask a question about an order, a product, or a return.

How long will it take for me to receive a response?

Response times may vary depending on the volume of requests and the period. Messages are processed in the order in which they are received.

What information is needed for faster processing?

To help us process your request, please provide your order number, the name used for the purchase, the email address concerned, and, if necessary, photos of the problem encountered.

Contact Us

Do you have a question about your order, or in general?